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UNIQUE FIND OF THE WEEK OUR FAVORITES |
We at Palmetto Pet Urns do everything in our power to ensure that your experience at our store is pleasant, and that your transaction runs smoothly. We do understand, however, that sometimes an item doesn't meet your expectations or we goof.. If you are not satisfied with your purchase, please contact our Customer Support Dept. at support@palmettopeturns.com or call us toll-free at 866-916-0860 in order to set up a refund . If we goofed, it must be reported it to us within 48 hours to ensure proper exchange. We will also pay return shipping costs if the return is a result of our error.
All urns and jewelry must be returned with original packaging. If the packaging is visibly damaged when you receive you products, refuse delivery from the carrier and notify us immediately. Urns (not jewelry) returned within 14 days of your delivery date will be assessed a 10% restocking fee., within 15-30 days a 25% restocking fee. No return after 30 days. No credit can be issued if damage occurs as a result of improper return packaging/shipping. Item must be shipped via FedEx, UPS, or United States Postal Service with delivery confirmation. Items That Cannot Be Returned/Refunded:
Items that show signs of use, soiled, scratched, or are defaced Urns or Jewelry that have been filled Returns for some products may vary. See individual product descriptions for guarantees and return details, if applicable.
In the event any product is not immediately available, we will notify you as soon as possible.
Free Standard Ground Shipping Included Within the Continental United States. Our products ship from different locations and may arrive separately from different carriers. If you require shipping to Alaska, Hawaii, or Canada, please call or email for specific shipping details. Our products are usually shipped same day as ordered unless engraved.Engraved urns are a custom service please allow 4-6 weeks for your specially designed urn.
If an item is to be returned, we must be notified within 48 hours. Our cremation urns require a preapproval number for return. Our urn supplier's policy is to repair or replace damaged or defective merchandise as quickly as possible. All urns and jewelry must be returned with original packaging.
If the packaging is visibly damaged when you receive you products, refuse delivery from the carrier and notify us immediately. If the item was damaged due to shipping, keep the box and all packaging. DO NOT THROW AWAY ANYTHING. Call us immediately so that a damage claim with the courier can be filed. The carrier will pick up all items for inspection. Damaged or Defective Item:
Credit may be forfeited if report is not made within specified timeframe All original boxes and packaging materials must be kept for inspection by the delivery carrier any damaged item Items That Cannot Be Returned/Refunded:
Items that show signs of use, soiled, scratched, or are defaced Urns or Jewelry that have been filled |
FREE Ground Shipping 
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Note: All prices in US Dollars
FREE WITH ANY PURCHASE #1 Pet-Themed Keychain
FREE with Any Purchase you willl receive an ADORABLE keychain from the #1 Selling Dog-Themed gift line in America! This keychain, a $9.99 value, is detailed, handcrafted, and designed in the USA. Choose from dog, cat, or horse charms. A wonderful gift for yourself or someone special. (Not suitable for children less than 36 months of age due to small parts.) ![We love our necklaces. They are great quality and we will cherish the memory of our precious Lexy by wearing them every day.
thanks again!](/account/images/quote.img?version=1"e.text=We+love+our+necklaces.+They+are+great+quality+and+we+will+cherish+the+memory+of+our+precious+Lexy+by+wearing+them+every+day.%0A+%0Athanks+again%21&author.text=Jen&begin.fill.color=A48080"e.fill.color=000000&begin.font.size=150"e.font.size=18"e.text.wrappingwidth=180&stage.width.max=180&pid=1267446743106) ![Dear Palmetto Pet Urns,
The urn was a surprise for my boyfriend who lost his schnauzer over a year ago. Petey was hit by a car. My boyfriend has been carrying around Petey's ashes for a long time and stated he wanted someplace "final" to put them. Something special for Petey. So I bought the urn and gave it to my boyfriend for Christmas as a surprise. It was well received and now Petey has his forever resting place.](/account/images/quote.img?version=1"e.text=_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_&author.text=Andyrea&begin.fill.color=A48080"e.fill.color=000000&begin.font.size=150"e.font.size=18"e.text.wrappingwidth=180&stage.width.max=180&pid=1267446743106) |
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support@palmettopeturns.com |
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